Data Security Policy For ECommerce Merchants
By Joe Cole
Combating fraudulent transactions starts with creating and implementing your organization’s data security policy. Consumers expect that eCommerce merchants protect the personal payment information they provide during a transaction and that it will only be used for completing the transaction. They also expect that merchants explain the measures and procedures they have set in place to keep sensitive account data save. To address your customers’ expectations and to prevent fraudulent activities, eCommerce merchants shouldconsider implementing the following best practices regarding information security:
- Educate Consumers about your Security Practices. Create a page that details your website’s security practices and controls. Consider including in it the following:
- A detailed explanation on how payment information is protected at all stages of the transaction process: during transmission, while on your server and at your physical work site.
- Make the page available to all visitors to your website. You should consider placing a link to it in your home page. Placing a link in your header or footer will make the page accessible from any page of your website.
- Create a Security Section in your FAQ Page. If you have not already, you should create a FAQ page and include in it questions and answers on how customers can protect themselves while shopping online.
- Add the Logos of Fraud Prevention Services that you are Using. Place on your website the logos of all fraud prevention and data protection services that you are using.
- Warn Customers against Sending Payment Information by Email. Email is not a secure way to do business, however some customers are not aware of that. To better protect their personal information you should highlight your security practices on your website and in your email correspondence. Advise customers that:
- Email is an insecure method of communication and should never be used for transmitting account data or other sensitive information.
- Your website is using SSL encryption services ensure that personal information is protected from unauthorized access and provides the safest way for shopping online.
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